Talent Acquisition Specialist at Camp K12
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Camp K12 - Customer Success Manager (3-6 yrs)
- We are looking for a qualified Team Leader-Client Relations to join our team! If you are a self-driven and ambitious tech-savvy professional with a high sense of ownership towards your work, we would love to meet you!
Roles & Responsibilities :
- Oversee the hiring, orienting, and training of our customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Conduct surveys to gather information on customer opinion of rendered services
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the other departments to ensure delivery of high quality products and services
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
Pre-requisites :
- You have a proven track record of handling a company's end to end customer experience department.
- You have a high sense of ownership towards your work.
- Experience in customer care for 3-4 years in a team handling role.
- Experience in handling escalations
- Excellent written and verbal communication skills.
- Analytical skills and attention to detail.
- Ed-Tech experience is a brownie point!
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
