J - Cambridge University Press - Key Account Manager

About Us:

Cambridge University Press is part of the University of Cambridge and the world's leading ELT publisher. As part of the University of Cambridge, Cambridge University Press has a wealth of experience and a global reputation for providing materials that work. The ELT (English Language Teaching) books published by Cambridge University Press are driven by world-class research and a profound commitment to delivering educational value for the benefit of learners, teachers, educational institutions, employers and society as a whole.

Job Purpose:

- To oversee the relationships of the company with its most important clients

- Be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

- New Acquisitions / Hunting for new accounts

- End to end Post Sales Service

- Be apt in building strong relationships with strategic customers

- Be the primary point of contact and build long-term relationships with customers.

- Natural relationship builder with integrity, reliability and maturity.

- Build & Drive the strategy for their respective vertical ( across regions)

Job Responsibilities :

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Hunting for new accounts / New Acquisitions

- Farming of the old key accounts

- Retention of the key accounts

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationship

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Collaborating with internal departments to facilitate client need fulfillment.

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