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29/03 Vijay
Manager HR at Riconz Technologies

Views:1027 Applications:14 Rec. Actions:Recruiter Actions:0

Call Center Representative - Domestic - Tamil (0-1 yrs)

Chennai Job Code: 31679

Designation: Call center Representative (Domestic)

Responsibilities:

- Manage large amounts of inbound and outbound calls in a timely manner

- Follow communication - scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Meet personal/team qualitative and quantitative targets

Requirements:

- Average phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- High school degree.

Eligibility:

- Languages: Tamil

- Qualification: Any graduation, Age less than 30.

- Fresher

Shift Details:

Operational Window: Rotational shift (7am to 11pm)

For female candidates the shifts are from 7am to 8pm.

Shift Timings: Rotational 9 Hours Shift (8 Hours Login+1Hour Break) for both male & female candidates.

Week Off: One day Rotational Week Off (Monday to Sunday)

Compensation:

Salary: Rs. 8000 Take Home to 9000 Take Home + Shift Allowance (Rs. 1000) if applicable.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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