Student Support Associate

- We are seeking a talented Student Support Associate

What You Will Do:

1. Understanding the student problems & resolving them immediately. Also includes appropriate escalation of student issues.

2. Effective and clear written, oral and listening skills.

3. Build sustainable relationships and trust with students.

4. Demonstrate good time-management skills and the ability to work independently while using departmental resources, policies and procedures.

5. Maintains acceptable performance metrics such as quality, productivity, response time, resolution time, CSAT and attendance.

6. Liaise with other departments as required to resolve student issues and questions.

7. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

What You will Need :

1. Minimum 1 year experience in customer support function - Chat/Email/Voice

2. Preference for candidates who have been part of the escalations team or have worked as SME's in their previous organizations.

3. Excellent written & verbal communication skills in English and very good typing speed.

4. Ability to multitask, prioritize, a team player, and a quick learner.

5. Technical (Computers & Internet) savvy is required. Business acumen in areas of Ed-tech is preferred.

6. Familiar with CRM systems and practices.

7. Track record of over-achieving targets with ownership of the assigned tasks

What we are offering :

1. An open, transparent culture.

2. Quality over quantity approach (We care about the work you put into the hours, and not about the number of hours you put into work).

3. We move fast. Speed of execution is essential for any startup, but we believe this is even more pertinent in our 24/7 industry.

4. We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there's no shortage of experiments to get involved with and to continue growing and learning together.

5. A young and vibrant team brimming over with ideas

6. On the job learning and working on some path-breaking projects

7. Chance to make an impact in the lives of millions of students.

- P.S. We have a strong, proven bias towards people who demonstrate zeal to learn, a curiosity of how things work beneath the hood and are a good match for our open culture that promotes integrity, equality and learning

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.