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24/07 Ananya
HR Manager at Clarus Telecom India Pvt Ltd

Views:66 Applications:9 Rec. Actions:Recruiter Actions:0

bVivid - Executive/Senior Executive/Supervisor - Customer Care - International Voice Process (0-10 yrs)

Kolkata Job Code: 84101

BPO Call Center Customer Care Executive Job

We are hiring for- Process Associate (CCE) /Senior Process Associate (Sr. CCE)/Supervisor- for our International Voice Process -US Campaigns -US Website Process Voice process.

Opportunity for freshers/experienced to build their career and grow with the leading IT/ITES Service Provider.

Immediate Joiners Preferred.

Responsibilities :


- Maintaining a positive, empathetic and professional attitude toward customers at all times.


- Responding promptly to customer inquiries.


- Communicating with customers through various channels.


- Acknowledging and resolving customer complaints.


- Knowing our products inside and out so that you can answer questions.


- Processing orders, forms, applications, and requests.


- Keeping records of customer interactions, transactions, comments and complaints.


- Communicating and coordinating with colleagues as necessary.


- Providing feedback on the efficiency of the customer service process.


- Managing a team of junior customer service representatives.


- Ensure customer satisfaction and provide professional customer support.


Required :

- Fluency in English

- Good Communication skills

- Comfortable to work in Night Shifts

- Positive Attitude

- Pleasing Personality

- Candidates having experience in International Voice Process will be preferred

Salary : Best In Industry


Perks :

- Fixed Salary + Unlimited Incentives

- 5 days working [Saturday-Sunday fixed off]

- Unlimited Incentives based on performance

- Assured hikes for candidates with relevant experience

INTERESTED CANDIDATES CALL DIRECTLY - HR Ananya on 7003675814 [Call Timing : Monday-Friday 11 am to 6 pm]

Address :
Clarus Telecom India Private Limited
Godrej Genesis Building
Salt Lake Sector V,
Kolkata -700091

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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