HR Manager at Clarus Telecom India Pvt Ltd
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bVivid - Executive/Senior Executive/Supervisor - Customer Care - International Voice Process (0-10 yrs)
We are hiring for Process Associate (CCE) /Senior Process Associate (Sr. CCE)/Supervisor- for our International Voice Process - US Campaigns - US Website Process Voice process.
Opportunity for freshers/experienced to build their career and grow with the leading IT/ITES Service Provider.
Immediate Joiners Preferred.
Required :
- Fluency in English
- Good Communication skills
- Comfortable to work in Night Shifts
- Positive Attitude
- Pleasing Personality
- Candidates having experience in International Voice Process will be preferred
Salary : Best In Industry
Perks :
- Fixed Salary + Unlimited Incentives
- 5 days working [Saturday-Sunday fixed off]
- Unlimited Incentives based on performance
- Assured hikes for candidates with relevant experience
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Interested candidates call directly - HR Ananya 7003675814 [call timing: monday - friday 11 am to 6 pm]
Clarus Telecom India Private Limited
Godrej Genesis Building
Salt Lake Sector V,
Kolkata -700091
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