Our Customer Success team advises and guides a wide variety of customers, ensuring they launch BuzzBoard successfully, adopt it widely and are continually driving business value from BuzzBoard.

Responsibilities :

- Empathize with every aspect of the c experience, putting users- needs first.

- Spearhead the adoption programs. Guide and coach users and Account Managers with a proactive customer success processes.

- Coach users to be product experts and train their teams on product best practices so they become increasingly self sufficient. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.

- Identify common customer challenges and proactively suggest better solutions.

- Partner with BuzzBoard's Account Managers to help them be more effective.

- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

- Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies.

Requirements :

- 3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.

- Exposure to the US and UK markets a must.

- MS-Excel and Data analysis is key to the role.

- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

- Strong interpersonal skills and experience building strong internal and external relationships.

- Proven track record of highly-professional customer service in a dynamic, start-up environment. SaaS experience a benefit.

- Diplomacy, tact, and poise under pressure when working through customer issues.

Ctc: 5 LPA to 7 LPA (more than 7 LPA plz do not apply)

Experience : 3 +yrs

Notice Period : Immediate

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