Position : Customer Service Executive (Chat/Email Process)

- As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties :

- Respond promptly and professionally to customer inquiries received through email and chat platforms.

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

- Collaborate with internal teams to resolve customer issues and improve overall customer experience.

- Meet or exceed productivity and quality standards set for the role.

- Maintain customer data and records accurately in the designated systems.

Candidate Qualifications & Skill Requirements :

- Candidate should ideally have 2 - 5 years of experience in the similar profile

- Graduate (Any)

- Previous experience in customer service or a similar role is preferred.

- Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

- Proficiency in typing with a high level of accuracy and speed.

- Ability to multi-task and effectively manage time in a fast-paced environment.

- Good problem-solving skills and the ability to think critically.

- Excellent interpersonal skills with a customer-centric approach.

- Proficiency in using computers and knowledge of email and chat platforms.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.