Senior Talent Acquisition at Burgundy Brand Collective
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Burgundy Hospitality - Executive - Customer Experience (2-5 yrs)
About us :
- Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, Papabubble - an artistic, youth-oriented global candy brand and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Location : Santacruz, Mumbai
Job Description :
- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
- Provide accurate information and support to customers, addressing their concerns and resolving any issues
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed productivity and quality standards set for the role
- Maintain customer data and records accurately in the designated systems
Qualifications & Requirements :
- Graduate degree
- Candidate should have 2 - 5 years of experience in a similar role
- Strong written communication skills, including proper grammar, punctuation, and attention to detail
- Previous experience in customer service or a similar role is preferred
- Proficiency in typing with a high level of accuracy and speed
- Ability to multi-task and effectively manage time in a fast-paced environment
- Good problem-solving skills and the ability to think critically
- Excellent interpersonal skills with a customer-centric approach
- Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager : COO