Job Summary:

As a Key Account Manager you will be responsible for managing and growing key accounts, ensuring strong customer relationships, and achieving sales targets. You will work closely with cross-functional teams to develop and execute strategies that maximize revenue and profitability while delivering exceptional customer satisfaction.

Key Responsibilities:

Key Account Management:

- Identify, nurture, and maintain relationships with key accounts - Food brands, Cloud Kitchen QSR's, etc.

- Develop a deep understanding of the clients' business and market dynamics.

- Establish and maintain regular communication with key stakeholders.

Sales and Revenue Growth:

- Develop and implement sales strategies to achieve revenue and sales targets.

- Negotiate pricing, terms, and agreements to maximize profitability.

- Identify opportunities for upselling and cross-selling within key accounts.

Customer Relationship Management:

- Ensure exceptional customer satisfaction by providing personalized support.

- Address and resolve any customer concerns or issues in a timely manner.

- Foster long-term relationships to drive customer loyalty.

Budget Management :

- Develop and manage the budget for key account management activities.

- Allocate resources effectively to support account growth and meet financial targets.

Market Analysis and Strategy:

- Monitor market trends, competitor activities, and consumer behavior.

- Use market insights to develop effective account-specific sales strategies.

- Collaborate with the marketing team to create tailored marketing plans for key accounts.

Cross-functional Collaboration :

- Work closely with supply chain, logistics, and distribution teams to ensure on-time and efficient delivery of products.

- Collaborate with the product development team to customize products or services based on key account requirements.

- Coordinate with customer service to address any issues or concerns promptly.

Performance Metrics:

- Set and monitor key performance indicators (KPIs) for key account management.

- Regularly report on sales, revenue, and market data to evaluate progress and make data-driven decisions.

Compliance and Documentation:

- Ensure all contracts and agreements are up-to-date and compliant with legal and company standards.

- Maintain accurate records of account-related transactions and communications.

Qualifications :

- Bachelor's degree in business, marketing, or a related field (Master's degree is a plus).

- 5+ years' Proven experience in key account management within the FMCG industry.

- Strong knowledge of FMCG products, market trends, and consumer behavior.

- Excellent negotiation, communication, and interpersonal skills.

- Proficiency in data analysis and reporting using CRM tools and Microsoft Office.

- Ability to work in a fast-paced environment and manage multiple tasks effectively.

- Strong problem-solving and decision-making abilities.

- Results-oriented with a track record of meeting and exceeding sales targets.

- Knowledge of industry regulations and compliance standards.

- Willingness to travel for client meetings and industry events as required.

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