HR EXECUTIVE at NR LIFESTYLE
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Brize - Executive - Customer Support (0-3 yrs)
- Responsible for providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and chat
- Address Customer Inquiries : Respond promptly and accurately to customer questions and concerns regarding products, services, or orders.
- Resolve Issues : Troubleshoot and resolve customer issues in a timely and effective manner, striving for customer satisfaction.
- Handle Complaints : Manage customer complaints professionally and empathetically, seeking to find amicable solutions.
- Provide Product/Service Information : Offer detailed and accurate information about company products and services.
- Process Orders : Assist with order processing, tracking, and updates.
- Maintain Customer Records : Accurately update and maintain customer information in the CRM system.
- Escalate Issues : Identify and escalate complex issues to the appropriate team for resolution.
- Collect Customer Feedback : Gather customer feedback to improve products, services, and processes.
- Contribute to Team Effort : Collaborate with team members to achieve customer satisfaction goals.
- Maintain Professionalism : Demonstrate a positive and professional demeanor in all customer interactions.
- Follow Procedures : Adhere to company policies and procedures for customer service.
Stay Updated : Keep abreast of product knowledge and industry trends.
