What is BrightChamps?

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

Focus Area : K-12

Market : Global (already made a mark in ~25 countries)

Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.

Acquisitions: Almost 3 years from commencement and we already have made 3 acquisitions. WOOHOO! Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisition of Metamorphosis Edu, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focused on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses.

What is this role about?

As a Customer Success Manager, your role is to ensure the success and satisfaction of our customers (Tutors/Students/Parents). You will be responsible for building and maintaining strong relationships with customers, understanding their needs and goals, and helping them achieve success with our Service/Product.

Key responsibilities and metrics include:

- Customer Relationship Management: Build and maintain positive relationships with key Tutors/Students/Parents, acting as their primary point of contact. Understand their business objectives, challenges, and needs to provide appropriate solutions and support.

- Onboarding and Implementation: Assist Tutors/Students/Parents during the onboarding process, ensuring a smooth and successful implementation of our product or service

- Proactive Customer Engagement : Anticipate and address Students/Parents/Tutors needs, questions, and concerns. Provide proactive engagement and guidance to ensure customers derive maximum value from your product or service

- Upselling, Referrals & Cross-selling: Identify opportunities to expand the relationship with Tutors/Students/Parents by upselling additional products, features,or services that align with their needs and objectives

- Customer Feedback and Advocacy: Gather Tutor/Student/Parents feedback, identify trends, and share insights with internal teams to drive product improvements and enhancements. Leverage satisfied Tutor/Student/Parents feedback as references and advocates for BrightChamps

- Renewals and Churn Prevention: Work closely with Tutor/Student/Parents feedback to ensure high renewal rates and prevent churn. Monitor Tutor/Student/Parents feedback health and take proactive measures to address any

risks or issues that may impact customer satisfaction and retention

- Team Leadership: Provide strong leadership by setting clear expectations, goals, and priorities for the team. Foster a positive and collaborative team culture that encourages continuous learning, growth, and accountability

What will make you fit for the role

Pre-requisites:

- Experience of 2+yrs of working in a fast paced environment either in a rapidly growing startup or in a new BU of an established company

- Experience of leading the customer success - ensure the success and satisfaction of the customers (Tutors/Students/Parents)

- Previously managed the teams both directly and indirectly

- Experience in a people driven service business

- Experience in conventional or new age Education industry with a spread across multiple geographies

What's in store for you?

Experience of blitz scaling a startup

Meritocratic environment to work, where your rewards are directly proportionate to your achievements. Practically no limit. Superlative rewards/growth for superlative outcomes

Opportunity to work with some of the best talented and growth oriented folks committed to building the best EdTech company globally

Location : Bengaluru HSR Layout 2nd Sector (US Shift)