Customer Success Manager at Unojobs
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Brand Manager - eCommerce (2-5 yrs)
- We are searching for a proficient and motivated Amazon E-commerce Specialist to join our growing team. This individual will be responsible for managing our brand portfolio on the Amazon marketplace from A-Z as well as spearheading new product launches. This role encompasses a wide range of duties, including product optimization, marketing strategy implementation, customer service improvement, and sales performance enhancement.
Role & responsibilities :
1. Develop and implement comprehensive strategies to manage our brand on Amazon /Flipkart/ E-Commerce platforms.
2. Lead the process of launching new products on Amazon, from the initial development stages through to successful inauguration and beyond.
3. Collaborate closely with our sales, marketing, and product development teams to create and enact marketing strategies that effectively highlight our products and boost sales.
4. Analyse market trends, competitor behaviour, and customer reviews regularly to inform product development and marketing tactics.
5. Communicate with the operations team to streamline supply chain processes and ensure efficiency.
6. Develop a profound understanding of the Amazon algorithm to maximize visibility and sales.
7. Monitor and improve the quality of our product listings and ratings.
8. Implement Amazon SEO strategies to optimize product listings for improved visibility and ranking.
9. Oversee promotional campaigns to drive sales growth.
10. Monitor and respond to customer feedback and reviews, implementing strategies to improve customer satisfaction where necessary.
Preferred candidate profile :
1. Bachelor's or equivalent diploma having minimum 2 year experience in Marketing, Business, or related field.
2. Proven experience in Amazon e-commerce, particularly in brand management and product launches.
3. Solid understanding of the Amazon Marketplace, including its algorithms and best seller practices.
4. Solid analytic abilities for reviewing sales data, market trends, and conducting competitive analysis.
5. Exceptional communication and presentation skills, capable of engaging a variety of stakeholders.
6. Proficiency in using Amazon Seller Central and related software.
7. Exceptional project management skills, with the ability to prioritize tasks and meet strict deadlines.
8. Strong customer service orientation, with the ability to resolve customer issues efficiently and professionally.
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