Brand Manager - Advertising Agency (2-5 yrs)
From storyboards to sales drives a Brand Manager is responsible to support the Corporate Sales Team or Business Development teams in servicing accounts as soon as it comes to execution. Brand Manager is often the primary point of contact for clients and ensures client satisfaction with the organization's product or service. One who connects the agencies creative efforts with that of the advertisers need on Social Media, Search Engine Marketing (SEM), Display Advertising. Email Marketing, Affiliate Marketing, Google Ad words & more. One who does not shy away from brainstorming on both the edges of work. One who makes sure the requirements are met in a timely and service-oriented manner.
Responsibilities :
Customer centric : Must seek, process and execute client requests and product orders.
Go to Person - Must have all answers to queries regarding product/ services, processes and if required direct them to the account manager.
Pro at Functionality : Must assist clients to use the products and services and keep them updated about new features launched.
Coordinator: Must coordinate with internal teams to ensure timely fulfillment of products orders/ services
Maintain trackers, reports for client interaction, product/ service usage, etc.
Collect feedback and resolve client complaints.
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