To manage branch operations efficiently and effectively and achieve branch revenue and collection targets by ensuring good quality of loans.

For Business Development :

- Generating Business by implementing various promotional and brand building activities. 

- To plan for new identification of villages next to existing cluster for a better coverage of the villages and effective collections.

 - Establishing and managing relationship with village authorities, managing local bodies and politically influential people 

- Plan, organize, direct & Control various activities of the entire branch to meet targets. 

- Collecting, transmitting and utilizing market information to be passed on to seniors to facilitate decision making. 

- Implement plans by allocating resources as suggested by State Business Heads 

- Plan various promotional and Brand Building activities in the region to increase business and market penetration

For Portfolio Health: 

- Ensuring quality of the loan. 

- Monitoring timely disbursements of loans 

- Maintaining Collection Efficiency. 

- Complete control of NPA and overdue cases and reduce the cases from becoming NPAs 

For Process improvement and Adherence :

- Establish a Sales objective for the branch each month and submit it to the territory manager.

- Coordinating with CLT's and planning their regular schedule

- Recruitment of Customer Managers through internal reference o Handling the administrative functions of the Branch 

- Ensuring strict adherence to service and quality benchmarks 

- To Participate in Other Product & Process Improvement and TMW Activities. 

- To ensure to manage effective utilization of resources and plan hiring as per the budget. 

- Planning and Coordinating overall Branch Operations as per the business plan 

- Submitting regular MIS to regional office as required.

For Customer Satisfaction :

- Meeting walk-in and other customers in order to handle queries and resolve problems

- Pacifying aggrieved Customers.

- Conducting field visits for customer meetings and collections 

- Handling defaulters and critical NPA's and convincing them to pay their EMI's.

For Employee Development and Engagement : 

- Providing On the job training for Customer Managers with respect to Products, Processes, Customer handling, Problem solving etc. 

- At the beginning of each month, counsel each Customer Manager about the target to be achieved and prepare the action plan for them.

- Continuously monitoring each sales person's daily performance and compare it with their monthly target. 

- Retaining employees and counseling them. 

- Coaching, counseling, advising, supporting, motivating team in order to help them meet their sales objectives.

- Conducting Performance Review of Team Members 

- Encouraging team to participate in Kaizen projects. 

- Ensuring smooth on-boarding of the new joinees and spend quality time with them for proper handholding of the responsibilities and give thorough understanding of the job.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.