Company - India's largest NBFC company. 1100+ branches across India

Position - Branch Manager (Home Loans / Housing Loans)

Job role -

- Business Development

- Portfolio Health

- Process Improvement and Adherence

- Customer Satisfaction

- Employee Engagement and Development

(refer below for detailed job role)

Salary - 5 - 6 LPA + Incentives

Location - Bangalore

Criteria -

Must be a graduate

Must have 5 - 7 years of relevant experience in NBFC (preferably, Home Loans / Housing Loan)

Age must be within 35 years

To Apply - Interested candidates need to share detailed resume through WhatsApp to 8147221509

Any Query - WhatsApp 8147221509

Job Role :

I. Business Development

A. Plan activities to maximize business in assigned territory

B. Achieve monthly sales targets in assigned territory

C. Maintain relationship with village authorities and politically influential people

D. Identify potential business opportunities in the region

E. Collect and utilize market information to facilitate decision making

F. Implement plans by allocating resources as suggested by State Business Heads

G. Plan promotional and brand building activities to increase business and market penetration

II. Portfolio Health

A. Monitor proper documentation of loan files in assigned territory

B. Ensure timely collection of EMIs

C. Monitor and control NPA's

D. Ensure audit guidelines are followed and loan documents are duly filled

E. Random verification of properties financed during branch visits

F. Ensure all norms and audit requirements are being adhered to

G. Maintain profitability of territory by controlling cost and AFC collection

III. Process Improvement and Adherence

A. Continuously monitor each branch's daily performance and compare it with monthly targets

B. Ensure implementation and adherence to policies and procedures in assigned territory

C. Supervise the credit functions of the region and communicate with them regularly for understanding and resolving issues faced

D. Provide approvals for administrative functions of the branch

E. Submit MIS reports to state head as required

F. Follow up/Ensure credit approval from concerned authority for files submitted across the Territory

G. Ensure strict adherence to service and quality benchmarks in all branches

IV. Customer Satisfaction

A. Maintain monthly and quarterly reports and records

B. Ensure timely disbursals of Home Loans

C. Attend to customer inquiries/grievances on a timely basis

D. Address customer grievances and find solutions or escalate them as and when required

E. Meet NPA customers to understand the reason for not paying and convince them to repay

V. Employee Engagement and Development

A. Spend quality time with new joiners for proper handholding of responsibilities and understanding of the job

B. Review performance of Team Leaders and Customer Managers on a regular basis

C. Provide guidance and motivate team members to enhance their performance

D. Train support staff on policies and procedures.

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