Key Performance Area :

Business & Sales Management : Drive the development and implementation of office based business plans which address country needs and are aligned to IDP's strategic milestones. Office based business plans developed and implemented with targets achieved.

- Set and monitor office level KPIs to support the implementation of the zones business plan Office level KPI's set and aligned country business plans and with strategic milestones.

- Improve zone business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills and infrastructure Opportunities for leverage of knowledge, skills and infrastructure are identified and implemented with a positive business impact.

Financial Management : Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. With finance team, monitor results and initiate corrective action where required. Budgets set and monitored, significant variances discussed with direct superviser.

- Collaborate with Finance and Superviser to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for all offices within the country. Accurate forecasts are delivered within timelines.

- Forecasting skills developed across the Offices.

Sales Performance : Develop and maintain a strong sales and service culture within the business. Sales Productivity and Customer Satisfaction targets are set for each counsellor and office.

- Regular monitoring and reporting against targets

- Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required. Office sales plans in place and aligned to country targets.

- Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved. Sales and service targets and client satisfaction levels delivered.

- Establish best practice frameworks and mechanisms based on IDP's core SOP model Offices operates on IDP's global SOP's adapted to local needs.

- Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management , conversion benchmarks. Improve sales skills through training. Sales, Conversion and Service targets and client satisfaction levels delivered.

- Service Standards : Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the offices. Sales targets, satisfaction levels and growth plans achieved.

Global Participation : Drive and guide the offices participation in and execution of global improvement projects where applicable. Ex-B2B system 100% successful.

- Active participation and rollout programs in country.

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