Job Roles and Responsibilities:

- Overseeing the daily operations and performance of a branch, ensuring that the branch meets sales targets.

- Developing and implementing strategies to improve the branch's efficiency, quality, and profitability.

- Ensuring compliance with the company's policies and procedures, as well as legal and ethical standards.

- Preparing and analyzing reports on the branch's performance and progress.

- Resolving any issues or problems that arise in the branch or with students.

- Establish and maintain positive and productive relationships with counsellors/education consultants.

- Manage and lead the team at the branch.

- Coach and monitor the branch sales team so they achieve individual targets and team targets.

- Efficiently manage clients during branch visits.

- Hold presentations.

- Work in collaboration with the Marketing and Digital Marketing team to help implement a strategy to maximize international student recruitment.

- Identify training requirements for the team and individual members and work with the training team to deliver the required training.

- Conduct process improvement meetings to address problems, issues, and other concerns of the team.

- Apply and track appropriate sales metrics for the team and regularly report to senior management.

- Represent the company during International Education Fairs and Events.

- Contribute to develop the brand.

- Meet deadlines and targets.

- Possess a sales attitude.

- Take care of branch infrastructure and collaborate with the Admin and Facilities team to solve issues if any.

Qualification

- Bachelor's degree or above in any subject

Experience:

- Eight+ years of work experience in Study abroad/ Overseas Education industry

Desired skills and requirements

- Good command over English (verbal and written) and fluent with local language.

- Excellent leadership, communication, interpersonal, and customer service skills.

- Strong analytical, problem-solving, and decision-making skills.

- Ability to work under pressure and handle multiple tasks and deadlines.

- Ability to use databases.

- Strong attention to detail.

- Good IT skills - Internet, Windows environment, MS Office.

- Honesty, trustworthiness, respect for others, accountability & loyalty

- Knowledge of the industry's best practices, trends, and regulations.

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