Title Branch Manager - Pune/Ahmadabad/Baroda

Function : Sales & Operations

Reports To : Regional Head - West

Responsibility Level : Middle Management Reported By Sales and Operations Team

Works With Key Responsibilities :

Internal / External

1. Sales (Pune/Ahmadabad/Baroda Branch)

- Sales Team - Customers - Develop Pipeline for new client acquisition

- Operations Team - Vendor Partners - Responsible for driving top line growth by developing strategies with the team to penetrate into new customer accounts

- Business Enabling Functions - Overseas Agents - Work closely with the product and pricing teams to influence pricing and products in order to present competitive solutions to rope in potential customers.

- Group - Drive a strong focus on account management and client retention to retain existing business and increase the - Wallet Share- with existing clients.

- Ensure such customers are visited every month to ensure building of strong relationships

- Review sales performance on a weekly basis for all teams by analyzing various Sales MIS Reports.

- Monitoring the service quality feedback on a monthly basis and implementing corrective actions to ensure customer stickiness/ retention.

- Review inactive accounts on a quarterly basis and ensure follow up on those accounts

2. P & L Responsibility :

- Responsible for setting the budgets, monitoring the actuals, analyzing and taking corrective action and ensuring maximum achievements

- Closely monitor branch overheads and work closely with the teams to reduce costs.

- Review and control the credit timelines and payments of all customers. Ensure the CAF's is duly endorsed post checking the credit worthiness of the Customers

3. Operations and Services :

- Lead and develop the sales plan across the branch by working closely with the teams to understand markets and competitors

- Set revenue targets for the sales team managers and collaborating with other functional heads to support the sales strategy.

- Develop and implement a strong customer focus between sales, operations and customer services personnel within the team to ensure quick response to customer queries, DSR, RFQ's etc.

- Work closely with the Product & Trade Lane Development teams to identify new products opportunities and develop creative solutions to fulfill client needs.

- Monitor local market trends as well as keep a close watch on competition for business intelligence.

- Monitor sales performance and service levels by building strong MIS reporting structure. Conduct regular reviews to enhance productivity and focus on branch profitability across the regions

- Provide strong support and relevant feedback to operations and services team to ensure customers are managed professionally.

- Support on LCL product Pan India wherever needed and Support Ocean Product Head

4. Leadership and Team Management :

- Drive the regional team to ensure a strong brand orientation and sales consciousness.

- Allocate resources productively based on costs as well as targets

- Review the sales team performance based on the productivity and take corrective action to maximize sales productivity

- Identify attract and deploy the right talent from competition based on business requirement and budgets allocated

Behavioural Competencies Technical Competencies Qualification Work Experience

1. Core :

- Graduate in any discipline.

- MBA (Sales / Marketing) preferable 12-15+ years of relevant experience in business development, Sales & Operations. Managing Branch as P&L responsibility

- Client Focus & Customer

- Drive, Initiative & Energy

- Teamwork

- Flexibility & Resilience

- Process Orientation

- Achievement Orientation

2. Managerial

- Commercial & Business Acumen

- Critical Judgment & Decision Making

- Engaging & Developing Others

- Emotional Intelligence

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