Branch Manager Responsibilities :

Include:

- Directing all operational aspects including sales, distribution, underwriting, customer service, human resources, administration and in accordance with the company's objectives

- Meeting income objectives of the branch including portfolio management (retail loans)

- Providing training, coaching, development and motivation for branch personnel

- Developing forecasts, financial objectives and business plans

Job brief

We are looking for a Branch Manager to assign and direct all work performed in the branch and to supervise all areas of branch operation. You will drive business, manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Key Accountabilities:

- Creating a high-quality portfolio

- Directing Sales Team to Achieve Goals

- Managing and monitoring branch

- Maintaining productivity/profitability

- Ensuring on-time collections

- Ensuring customer satisfaction

Responsibilities

- Direct all operational aspects including sales, distribution, underwriting, collections, operations, customer service, human resources and administration

- Assess local market conditions and identify current and prospective sales opportunities

- Develop forecasts, financial objectives and business plans

- Meet goals and metrics

- Bring out the best of branch's personnel by providing training, coaching, development and motivation

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

- Address customer and employee satisfaction issues promptly

- Adhere to high ethical standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- Stay abreast of competing markets and provide reports on market movement and penetration

Skills & Experience Required

- Experience in the financial services industry with knowledge of the SME sector

- Minimum 3 years of proven branch management experience, or similar role in lending industry

- Sufficient knowledge of modern management techniques and best practices

- Ability to meet targets and other metrics

- Familiarity with industry's rules and regulations

- Excellent organizational skills

- Results driven and customer focused

- Leadership and human resources management skills

Education

- Graduate in any discipline

- Postgraduate in business or sales will be preferred

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