Job Description :

Designation : BM

Location : Gurgaon

- Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.

- Formulates recommendations and provides feedback to management regarding operational policies and procedures.

- Maintains control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Sr Manager of Regional Branch Services.

- Assists in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

- Monitors office activity, including number of transactions, loan volume, sales volume, etc.

- Holds responsibility for auditing all new membership cards and for compliance before cards are signed by the Branch Membership Chairman. Deviances from procedure will be documented by the Sr Manager of Regional Branch Services and reviewed with staff.

- Maintains knowledge of the Credit Unions products and services in order to efficiently train and motivate staff to cross-sell.

- Provides training to staff in regard to operations and policies.

- Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels.

- Coaches staff to fulfill business plan goals.

- Assists in evaluating staffs work performance by helping to prepare and deliver annual reviews and performing coaching sessions.

- Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell products.

- Assists in managing the security and safety of the branch, by analyzing security and safety policies and procedures.

- Alerts staff of any changes.

- Assists in the interviewing, hiring and training of new tellers and member service team members.

- Represent and promote the Credit Union within the business community.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.