Branch Manage/Cluster Manager at Leading NBFC
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Branch Manager - Sales - BFSI (2-9 yrs)
Business
- Achieve contributed value targets set for the branch
- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales
targets while controlling delinquencies and frauds
- Provide superior customer experience
- Manage TAT's on credit & processing
- Minimize pre & post disbursal discrepancies
Monitoring Performance
- Monitoring Branch performance in terms of key drivers i.e.
- Contributed Value- .Volumes / Profitability / Expenses / Losses
- Employee Retention
- Employee Productivity
- Customer experience
- Monitor individual performance of each employee, continuously work to maximize productivity
People Management
- Motivate and develop branch team
- Drive branch team to excel.
- Manage and mentor the team and keep attrition of branch staff low
- Conduct regular meeting with branch staff
- Provide open and honest feedback and ask for feedback.
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