Role: Branch Manager

Exp: 8+ Years

CTC: As Per Company Norms

Location: Bangalore

Job Purpose

- Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch

- Enhance existing relationships with customers and build new relationships to increase the customer base

- Ensure compliance with all applicable external and internal regulations and guidelines

Key Accountabilities :

- Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head

- Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets

- Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets

- Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

Job Duties & responsibilities :

- Generate sales through assets, liability and other banking products as well as TPP

- Monitor on a regular basis the actual achievement of sales targets vis-- -vis plans for the branch; take necessary action to minimize deviations, if any

- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions

- Reduce customer dormancy and customer attrition

- Ensure branch target achievement through effective upselling and cross selling

- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively

- Ensure effective execution of marketing campaigns and conversion of customer referrals

- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships

- Address customer queries and grievances escalated by the branch personnel in a timely manner

- Ensure Lead sharing with respective Business like IBG for Assets etc.

- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting

- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit

- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.

- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel

- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Required Experience

6-8 years in handling Branch of a reputed Bank

Education / Preferred Qualifications

MBA

Core Competencies

- Excellent interpersonal and communication skills

- Ability to build strong relationships with clients.

- Responsible

- Ability to meet deadlines.

- Knowledge about internal/external regulations.

Technical Competencies

- Good Computer Knowledge

Work Relationship

- Effective communication between self and superior

- Inter-personal skills & team player

- Display of RED Attitude (Reliable, Easy to deal with & Dependable)

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