We are looking for Branch Manager with one of the leading bank for Mumbai.

Experience - Minimum 1 Year as a Branch Manager(in Bank only)

Job Responsibilities : 

- Superior and Consistent Customer Service

- Ensures Efficient complaint management within specified TATs

- Drives high service scores

- Conducts customer engagement programs and marketing events

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Strengthening Systems, Controls and Processes

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster

- Ensures branch compliance with Bank's policies and processes

- Ensures timely submission of MIS reports

- Ensures safety and security of Bank and customer's assets

- Ensures Audit related deliverables both internal and external are met as per the prescribed norms

- Ensures Role clarity to employees in the branch and manage attrition

- Cross Sell & Portfolio Management

- Focuses on Sustained Revenue Generation for their respective branch

- Acquire Liabilities of family/group members of customers in the non-managed portfolio

- Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio

- P&L Management

- Maintains the Profit and Loss statement and Balance Sheet for the branch

- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

- Liabilities mobilization through CASA portfolio growth

Transactions:

- Ensures all the counters are opened and staff is ready to service client's atleast 15 minutes before the customer timings

- Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer

- Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.

- Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning

- Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management

- Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations

Account Opening & Maintenance :

- Monitors the processes for account opening, account maintenance & account closure related formalities as per process

- Handles customers- enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

- Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

People Management :

Performance Management :

- Tracks and monitors daily productivity and book movement of the branch

- Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

- Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

Ensuring Training & Development :

- Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities : 

- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

- Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Interested candidates can share the CV on below mentioned email id.

Shalini Pahawa

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