Branch Manager - Sales - Affordable Housing

- To function as an overall administration in charge of the branch.

Customer Acquisition : To monitor the leads, check for the quality of sourcing, and to ensure quick conversion of prospects as per the targets set.

Customer Retention : To counsel and retain the customers thus ensuring NIL prepayment of HL, unless it is authorized by the MD/ Head Credit, Risk & Recovery of the company.

Customer Management : To act as a one-stop shop for all the customer-related queries, issues, and grievances and to resolve them at the earliest.

- To ensure Zero Customer Complaints against the employees and the branch as a whole.

- To manage all the branch employees (i.e.) Sales Team, Legal Officer, Credit Team, Recovery Team, Accountant (administrative control only) and to coordinate with vendors and DSA for support services.

- Responsible for proper training of new employees inducted into the system and maintaining low attrition levels.

- To manage the performance and productivity of Branch employees and other continuous feedback on the same.

- To ensure maximum business growth both in terms of number and amount, not compromising on the quality or business ethics, at the same time.

- To achieve high branch profitability or as per targets.

- To rigorously monitor NPA overdue accounts and to ensure that there are no adverse changes in NPA overdue.

- To avoid falling any additional accounts into the NPA overdue category.

- Responsible for good ratings from CO functionaries, Internal Control and Audit, External Audit, Statutory Audit, etc.

- To make sure that there are no negative remarks or observations reported by any regulatory or supervisory authority on the branch.

- To engage in branch promotion activated through various marketing channels.

- To observe and report the competitor's business activity and suggest updates and improve our products and processes accordingly.

- To make sure that the branch premises and the Company Assets are properly maintained.

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