Recruiter at V-Konnect Associates
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Branch Manager/Branch Head - Bank (5-7 yrs)
Urgent Hiring for one of leading Indian Bank :-
Key skills required :
- Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
- Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodging
- Welcome calling to be completed within 3 days TAT
- Equal assignment of the WC interactions
- Cross-sell % to be at least at 30% on welcome calling
- Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions
- Anticipating customer needs and offering tailored solutions thereby helping him stay ahead
- Operations and Productivity
- Cash, ATM, Remittances & Deposits
- Clearing
- Account Opening & Closure
- Internal Controls
- Maintain lobby hygiene
- Overall cleanliness of the lobby/customer area
- Standard Look & Feel
- Greeting norms - in person/ over phone
- Display of brochures/ RBI circulars as per requirement
- Educating clients on NBD channels/new products & services
- Dressing/grooming as per Bank's laid down guidelines
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
