Branch Head Sales & Operations

MNR Solutions Hiring for Branch Head Sales & Operations

Job Location : Bengaluru

Qualification : B.Tech / MBA /M.ED

Job Role :

As a Branch Head, you are expected to :

- Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows and other above the line (ATL) and below the line (BTL) activities.

- Monitor and guide the sales team to offer best in class counselling, enrolling, onboarding and offering overall delightful journey to the students.

- Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs.

- Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students

- Educating the team about product portfolio and adherence to process compliance.

- Responsible for hiring, rostering, motivating and retaining the team.

To be successful in the Branch Head role you are required to have :

- An excellent organizational skills and ability to multitask with strong business acumen.

- An excellent time and work management skills, ability to prioritize, ability to handle team, attention to detail and ability to meet established deadlines.

- A strong communication and interpersonal skills.

- An ability of stakeholder management.

Must have Attitude :

- Customer Orientation

- Sense of Ownership and Accountability.

- Result orientation

- Emotional intelligence to work and lead the team.

Experience :

- Consultative sales profile with exposure to team management.

- Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions :

External :

- Students, Parents & Schools representatives.

- Vendors including marketing agencies and finance partners.

Internal :

- Branch's Academic & Non-Academic teams.

- Regional Student Support Centre.

- Regional Sales & Operations Team.

- Regional and National leadership

- Head office.

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