Role Objective :

Responsible for overseeing the daily operations of a luxury retail store, ensuring exceptional customer service, maximizing sales, and managing staff performance. The role requires a dynamic individual with a passion for luxury brands, an understanding of high-end retail dynamics, and the ability to lead and motivate a team to achieve set goals.

Key Responsibilities :

i) Store Operations :

- Ensure the store is operationally efficient, maintaining high standards of visual merchandising and store presentation.

- Manage inventory levels, stock replenishment, and perform regular audits to ensure inventory accuracy.

- Ensure compliance with all company policies and procedures, including health and safety regulations.

ii) Sales and Customer Service :

- Drive sales to meet and exceed store targets and performance metrics.

- Develop and implement strategies to enhance customer experience and increase customer loyalty.

- Handle customer inquiries, complaints, and feedback in a professional manner, ensuring customer satisfaction.

iii) Team Leadership :

- Recruit, train, and develop store staff, fostering a positive and productive work environment.

- Conduct regular performance reviews, provide coaching, and implement performance improvement plans as necessary.

- Schedule and manage staff to ensure adequate coverage during peak times and special events.

iv) Marketing and Promotions :

- Coordinate and execute in-store events, promotions, and product launches.

- Collaborate with the marketing team to implement local marketing strategies and community outreach programs.

- Monitor and report on the effectiveness of promotional activities and sales campaigns.

v) Financial Management :

- Manage the store's budget, controlling expenses to maximize profitability.

- Prepare and analyze sales reports, identifying trends and opportunities for improvement.

- Oversee cash handling procedures, ensuring accuracy and security.

vi) Relationship Management :

- Build and maintain relationships with VIP customers, ensuring personalized service and tailored shopping experiences.

- Network with local businesses and community organizations to enhance the store's reputation and reach.

vii) Business Development :

- Develop and implement business development strategies that align with the store's goals and objectives.

- Build and nurture relationships with existing and potential VIP customers, ensuring personalized and exceptional service.

- Develop loyalty programs and initiatives to enhance customer retention and satisfaction

- Identify and establish partnerships with local businesses, influencers, and organizations to increase brand visibility and drive foot traffic.

- Collaborate with luxury brand representatives and suppliers to ensure a diverse and attractive product offering.

- Coordinate with the marketing team to create joint promotions and events that attract high-value customers.

- Plan and oversee in-store events, product launches, and promotional activities to generate excitement and drive sales.

- Actively participate in local community events and activities to promote the store and brand.

- Sponsor or host exclusive events that attract the store's target clientele and enhance the brand's prestige.

- Stay abreast of the latest trends in luxury retail and incorporate innovative ideas into the store's business development plans.

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