Donor communication Tell caller

Job Responsibilities

- Welcoming new donors through tele calling in verification process

- Verifying the Address, Email and necessary fields as per the process requirement.

- Reactivation and upgradation calls

- Relationship build up calls with donors.

- Making calls to the leads given by F2F staff and convert them into donors.

- Maintaining donors by giving latest updates through emailing process

- Data entry for NACH forms

- Handling donor queries through calls /emails.

- Providing receipts to the donor (if they asked)

- Convincing the donors to maintain a minimum balance every month and continue their long term support

- Proficiency in handling the calls in more than one language (English + 1 vernacular language)

- Ready to talk long script continuously for 5 to 7 minutes in a call to use different call logs for different data

- Sound knowledge about the fundraiser software and dialler systems

- Closing of conversation as per targets given for different data

- Sound knowledge of MS word and MS excel for the maintenance of data

- No. of daily qualitative outbound calls for various purposes

- Capacity to give the report after finishing each type of call

- Any other responsibility as assigned by the line manager

Skills and Requirements

- Minimum 1 year of consistent performance record as a tele caller in fundraising or in the sales marketing.

- Practical understanding of tele calling fundraising techniques

- Technologically savvy.

- Moderate speed typing and basic computer skills

- Familiarity in working with automated dialler systems

- Cultural and other sensitivities - the ability to provide information verbally clearly and effectively

- Good communication skills in English and any one vernaculars (Hindi, Tamil, Malayalam or Kannada).

- Excellent telephone etiquette, negotiation and convincing skills

- Information and data management in a computerised environment

- Adaptability for different environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.