BoscoNet - Telecaller - Fund Raising (1-5 yrs)
Job Responsibilities :
- Welcoming new donors through tele calling in verification process
- Verifying the Address, Email and necessary fields as per the process requirement.
- Reactivation and upgradation calls
- Relationship build up calls with donors.
- Making calls to the leads given by F2F staff and convert them into donors.
- Maintaining donors by giving latest updates through emailing process
- Data entry for NACH forms
- Handling donor queries through calls /emails.
- Providing receipts to the donor (if they asked)
- Convincing the donors to maintain a minimum balance every month and continue their long term support
- Proficiency in handling the calls in more than one language (English + 1 vernacular language)
- Ready to talk long script continuously for 5 to 7 minutes in a call to use different call logs for different data
- Sound knowledge about the fundraiser software and dialler systems
- Closing of conversation as per targets given for different data
- Sound knowledge of MS word and MS excel for the maintenance of data
- No. of daily qualitative outbound calls for various purposes
- Capacity to give the report after finishing each type of call
- Any other responsibility as assigned by the line manager
Skills and Requirements
- Minimum 1 year of consistent performance record as a tele caller in fundraising or in the sales marketing.
- Practical understanding of tele calling fundraising techniques
- Technologically savvy.
- Moderate speed typing and basic computer skills
- Familiarity in working with automated dialler systems
- Cultural and other sensitivities - the ability to provide information verbally clearly and effectively
- Good communication skills in English and any one vernaculars (Hindi, Tamil, Malayalam or Kannada).
- Excellent telephone etiquette, negotiation and convincing skills
- Information and data management in a computerised environment
- Adaptability for different environments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.