BoscoNet - Officer - Telecalling - Communication (1-2 yrs)
- Welcoming new donors through tele calling in verification process
- Verifying the Address, Email and necessary fields as per the process requirement.
- Reactivation and upgradation calls
- Relationship build up calls with donors.
- Making calls to the leads given by F2F staff and convert them into donors.
- Maintaining donors by giving latest updates through emailing process
- Data entry for NACH forms
- Handling donor queries through calls /emails.
- Providing receipts to the donor (if they asked)
- Convincing the donors to maintain a minimum balance every month and continue their long term support
- Proficiency in handling the calls in more than one language (English + 1 vernacular language)
- Ready to talk long script continuously for 5 to 7 minutes in a call to use different call logs for different data
- Sound knowledge about the fundraiser software and dialler systems
- Closing of conversation as per targets given for different data
- Sound knowledge of MS word and MS excel for the maintenance of data
- No. of daily qualitative outbound calls for various purposes
- Capacity to give the report after finishing each type of call
- Any other responsibility as assigned by the line manager
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
