Job description

Hospitality Background

Key Responsibilities

Operations:

- Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement.

- Address day-to-day community issues including coordinating and managing building access as necessary.

- Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart's brand.

- Oversee the daily ordering and receipt of products from vendors.

- Prepare the building expense reports and budgets for Management review.

- Organize the move-in and move-out schedules to minimize member issues.

- Support the Operations Manager in making strategic decisions regarding the

operational and financial performance and process optimization of the location

- Train Community Associates and other Community Leads at your location.

- Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

Sales:

- Support the touring of new members when required.

- Support the research of prospective members in the tour pipeline and support

followup and closing requirements when required.

- Support the referral of prospective or existing members to other locations when

required.

Hospitality:

- Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals.

- Identify and execute opportunities to connect members with each other.

- Support the planning and supervision of educational, professional, and personal

development events based on members' needs and requests.

- Ensure a gracious arrival experience for all members, prospective members, and

guests of members while maintaining the necessary level of building security.

- Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training.