BookChor Literary Solutions - Executive - Customer Care (1-3 yrs)
JD for Customer care :
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
JD for customer care :
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Knowing our product, processes and policies inside and out so that you can provide the customer with high-quality responses
- Acknowledging and resolving customer queries through various channels within the shared time limits
- Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution
- Providing feedback on the efficiency of the customer service processes
- Ensure customer satisfaction and share customer feedback for product and process improvement with the management
- Recognize, document, and alert the management of trends in customer queries
The best fit candidate would have :
- Proven customer support experience or any other customer-facing experience
- Strong phone contact handling skills and active listening
- Ability to write professional emails
- Customer orientation and empathy
- Pattern recognition skills to identify trends
- Willingness to continuously learn about the product, processes and policies
Job Type : Full Time
Location : Bangalore
Experience : 1 to3 years Languages know: English's and Hindi
Notice Period : Immediate
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