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11/07 Renita
HR at Bookchor

Views:37 Applications:10 Rec. Actions:Recruiter Actions:3

BookChor Literary Solutions - Executive - Customer Care (1-3 yrs)

Bangalore Job Code: 282173

JD for Customer care :

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

JD for customer care :


- Maintaining a positive, empathetic and professional attitude toward customers at all times


- Knowing our product, processes and policies inside and out so that you can provide the customer with high-quality responses


- Acknowledging and resolving customer queries through various channels within the shared time limits


- Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution

- Providing feedback on the efficiency of the customer service processes


- Ensure customer satisfaction and share customer feedback for product and process improvement with the management

- Recognize, document, and alert the management of trends in customer queries


The best fit candidate would have :


- Proven customer support experience or any other customer-facing experience


- Strong phone contact handling skills and active listening

- Ability to write professional emails


- Customer orientation and empathy


- Pattern recognition skills to identify trends


- Willingness to continuously learn about the product, processes and policies

Job Type : Full Time

Location : Bangalore

Experience : 1 to3 years Languages know: English's and Hindi

Notice Period : Immediate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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