Specialist, Sales Training

Job description :

- The specialist in Sales Training program manages on-going training efforts, facilitates new-hire training, and coaches the employees in handling various customer interactions to sell the product using the right techniques and USPs of Bonito.

- Our ideal candidate has experience with the sales and sales training in a B2C environment of high value services, premium lifestyle products. The applicant should have a sound understanding of lead management, nurturing and sales closing techniques. Hands-on experience in interior design, and premium real estate brands is desired. Once on-boarded the specialist should learn the sales business vertical and get proficient with various standard operating procedures (SOPs), process guidelines and practices of the business unit. They can typically guide, coach and train new joiners and other employees of the department and can assist the department managers in handling escalations and resolving them with ease.

- The Specialist in Sales Training in our training context will support the learning and development function in training need analysis, content creation, facilitation and learning efficiency of various programs including new hire training, refresher courses and soft skills specifically for the Sales and Marketing Verticals.

Responsibilities : 

- Program manages the new hire training and reports completion and certification achievement to the learning manager and the department manager.

- Owns the training content creation content development for classroom & online training for sales with their understanding of the overall department, their language / terms / jargon.

- Produce training schedules and classroom agenda and execute them for training new hires.

- Execute training sessions, webinars, workshops etc. in groups or individually

- Keep and report data on completed courses, absences, issues etc.

- Send training completion reports and certification achievement to the learning manager and the department manager.

- Conduct and accurately represent their business units- needs to the learning team to create specific training solutions

- Collect feedback from trainees and managers about training courses

- Report on impact of training programs

- Act as the - go to- person within a department or function for questions and process related problems

- Develop and Maintain the knowledge base for the sales function that details processes, procedures, techniques and skill descriptions which can be used by new-hires as well as seasoned employees, as reference documents.

- Liaise with external trainers or industry professionals and organize seminars

- Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be.

- Support the definition of processes and policies, supply business rules and procedures, and describe the contexts in which the rules, processes and policies are applied.

- Provide recommendations for procedural improvements.

Requirements : 

- At least 2 years of experience in sales and 3 or more years of experience in sales training in premium real estate, lifestyle or product based B2C organizations.

- Working knowledge of training needs assessment, content development, program management and stakeholder engagement.

- Ability to manage the full training cycle, including in-person activities and web-based learning

- Hands-on experience in managing multiple training cohorts simultaneously

- Extensive knowledge of sales and awareness of marketing fundamentals

- Familiarity with training facilitation and feedback

- MS Office proficiency - Excel, PowerPoint, and Word

- Advanced organizational skills with the ability to handle multiple assignments

- Strong communication skills

- Ability to present complex information to a variety of audiences

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.