HR at Bombay Shirt Company
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Bombay Shirt - Executive - Customer Experience (2-15 yrs)
Position: Customer Experience Executive - Backend Team
This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries.
ABOUT THE ROLE :
Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone.
- Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
- Liaise with production to fix individual customer issues and alterations.
ABOUT YOU:
- 2+ years experience in customer service in the apparel sector specifically in a back-end role.
- Proficient in MS Office - Excel, Word and email.
- Previous contact centre, providing both email & phone support an asset - Exceptional communication skills, both written and verbal
- Customer service oriented with a natural desire to care for the needs of others - Deep desire to put drive & effort into your work
- Knowledge and passion for men's fashion and style trends
- Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
Job Location: Lower Parel
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