Role & Responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):

- End-to-end management of core products i.e. non-cobrands

- Responsible for acquisition and early engagement

- Deliver incremental cards ensuring right customer, channel and product mix

- Design and implement cross-sell and bundling programs with the relevant businesses in Bank of Baroda; develop and manage working relationships with all stakeholders in the bank

- Deliver targeted profitability through efficient design and management of product features, fees and charges

- Deliver early customer engagement metrics including activation, frequency of usage, cross-sell of other products and value added services etc.

- Design and execute early engagement programs including welcome call, activation interventions and cross-sell programs

- Ensure customer friendly and industry benchmarked acquisition and early engagement process including Application Turn Around Time (TAT), Product Feature Delivery, Customer Service Response Time etc.

- Monitor risk parameters and take proactive action to ensure quality of incremental acquisition

- Ensure compliance with regulatory and industry requirements at all times

- Managing all stakeholders including Sales, Marketing, Operations, Customer Service, Finance, IT, Risk and Collections

- Managing relationships with card schemes viz. Visa, Mastercard and NPCI

Job specific skills :

Applicants should possess the following attributes:

- Experience in Credit Card product design

- Exposure to Credit Card technology including issuance as well as merchant acquiring

- Understanding of Indian Credit Card Industry and Regulations governing it

- Understanding of Credit Card parameters and their impact on profitability

- Data and analytics orientation to interpret data and take necessary action

- Experience of working in cross-functional teams

- Interpersonal skills required to manage internal and external stakeholders.

Educational Qualifications :

- MBA or equivalent from a reputed institute.

Maximum Age on the last date of application:

- 50 Years

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.