Assistant Manager - HR at BOB Financial Solutions Limited
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BOB Financial Solutions - Area Sales Manager - Telesales (3-8 yrs)
Key highlights of the role are listed below (purely indicative and not limiting) :
The ASM-Tele Sales will be responsible identifying potential buyers and convincing them to buy the credit cards. The role would be responsible for the development of sound market sales/lead fulfilment strategies, which ensure optimum penetration in the desired segments in line with the regional digital & tele-sales strategy, thus in turn increasing the sales number/quota of the organization.
- Responsible for, achieving monthly sales targets to meet the organization requirements of targeted Number of New Card Accounts.
- Responsible for new customer acquisition through pre-defined channel within defined cost of acquisition.
- Work closely with the sales, product & marketing teams to optimize productivity through product/channel mix.
- To Derive Efficiency from the Callers in terms of Application Productivity.
- Tracking Daily performance of tele-callers through Sales Funnels analysis.
- Periodically checking trends and taking corrective measures.
- To Monitor Decline Trends and accordingly Modify the Sourcing Mix.
- Measuring conversions of leads given by the team.
- Creating detailed dispositions to track leads effectively to the last mile.
- Connecting with the field teams/ fulfilment team to take regular feedbacks on lead quality.
- Maintain knowledge on all bank products and services and assist to resolve customer queries.
- Regularly measuring the performance of the team.
- Creating a training and development calendar to upskill the tele-callers.
- Engages with customers to build relationships, and delivering a positive customer experience while acquiring.
- Managing Sales Quality by ensuring defined benchmarks on First Time Not Right (FTNR), Gross Approval Rate (GAR), and Rejects & Sourcing Mix.
- Keep up-to-date on products, policy and competition.
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