SemaConnect is a leader in an exciting new technology category - Electric Vehicle Charging Infrastructure for the next generation of electric vehicles. As electric vehicles become popular in the US, Europe and Asia, the demand for charging infrastructure is expected to grow Exponentially worldwide.

Our networked secure smart Electric vehicle charging stations are helping transform the transportation towards cleaner and greener future.

If you are looking for an intellectually challenging career, an opportunity to exercise your creativity, the fun and friendliness of working in a small team along with a chance to make a difference to our environment by contributing to Green technology and no bureaucracy giving you a high degree of autonomy, then SemaConnect is an excellent career choice.

Job Summary

To receive inbound support requests via phone call and email tickets and act as the first point of contact for EV owners/drivers for immediate resolution or referral of all hardware and software information technology issues throughout SemaConnect stations along with account management queries.

Sema Connect Support Responsibilities :

- Answer inquiries by clarifying desired information by researching, locating, and providing information.

- Resolve problems by clarifying issues, exploring answers, providing alternative solutions, escalating unresolved queries and implementing solutions.

- Fulfill requests by clarifying desired information, completing transactions, forwarding requests and performing appropriate follow ups.

- Maintain contact center database by entering information.

- Keep equipment operational by following established procedures and reporting malfunctions.

- Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

- The customer service activity is a 24/7 operation with rotational work hours/shifts.

Skill Requirements :

- Minimum Typing speed: 60WPM, above 70WPM preferred

- Excellent American English verbal skills

- Friendly and Pleasant manner on phone

- Data Entry and Documentation Skills

- Active listening skills

- Attention to detail

- Problem solving skills

Experience :

- A minimum of three to four years contact center experience.

No of position: 2

Location: Bangalore

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