Senior HR Manager at Blaupunkt Audio India
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Blaupunkt - Senior Customer Support Executive (3-5 yrs)
Job Title: Customer Support Associate
Background : We require mid-range profile with banking customer experience. Min 2 years work experience is required from same field. Female is much preferred if not we can go ahead with others too. He/she should be good in handling customer escalations through call.
Key Responsibility :
- Take care of incoming phone calls and customer complaint mails around the products and handle the first level problem solving over the phones/mails.
- Must handle customer review and respond effectively and efficiently across various portals who gives us access to respond to the customers directly.
- Competent in working with cross functional domains (Warehouse-Finance-Logistics) to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT
- Work closely with service team to understand & intimate the customer about the issues
- Generate weekly & monthly reports and suggest action based on that
- Will be measured on the positive reviews generated online post solving consumer queries.
- Maintain track of the reviews
Skills & Abilities :
- Good Oral & Written Communication Skills to interact with customers.
- Good knowledge of MS Office (Word, ppt & Excel). Excel skills are very critical
- Must have good business acumen.
- Good convincing skills
Qualification & Experience :
- Preferably someone from technical background (B.tech, BCA would be added advantage)
- Preferred sectors (Consumer Electronics, IT, Banking)
- Should be staying in Gurgaon (preferable)
- Minimum 2 years of Hands-on experience in customer care department
Salary & Location :
- 3.6 LPA to 4.0 LPA CTC
- Gurgaon
