JD Associate Manager Telesales - Blackbuck :

Build and lead a highly engaged team to upsell and cross sell category sales through Telesales Channel

Revenue growth - Drive team to achieve revenues targets through outbound calling

Team Management 

1. Enable team to meet & exceed targets

2. Identify and drive critical to Performance and critical To Quality parameters

3. Identify performance gaps and work jointly with Quality & Training to improve performance

4. Hire right candidates, develop, motivate, retain and Coach the team through reviews, measure Call quality, improvising sales pitch, identify service gaps and share feedback to improve product

Process improvement

Identify gaps/ possible improvements in processes & recommend solutions to address the same

MIS & Reporting :

- Develop dashboards for reporting and monitoring

- % Revenue target achievement or as defined on processes aligned to the team

Productivity - Talk time, Dials per agent, Completed calls per agent

% Attrition :

1.Selling Skills- Ability to drive team, skill team to build rapport with customers on calls, pitch products and pass on feedback/ insights

2. Stakeholder Management- Ability to co-ordinate with business teams to ensure better conversion & team scaling

3. Data Management- Ability to develop reporting on sales achievement and performance dashboards

4. Team Management - Ability to motivate, enagage and drive the team towards target achievement, Previous experience of Managing team

Performance Management - Monitor and scale performance of the team

5. Communication - Clear written and spoken communication in Hindi & English

6. Performance Management - Monitor and scale performance of the team

7. Reporting - Experience to create dialer and performance reports from CRM tools

Process Orientation - Experience to create SOPs' and evolve processes

Problem Solving - Ability to identify Root Cause for recurring problems and work with internal teams to arrive at solutions

Individual Excellence: Delivery Excellence, Drive, Adaptability, Ownership and Openness People Excellence: Energizing Others, Building Winning Teams and Empathy

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