Human Resource - Executive at Bione
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Bione - Executive - Telesales (2-5 yrs)
Tele sales Executive
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
- Identifying and assessing customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing accurate, valid and complete information by using the right methods/tools
- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.
Qualifications, Skills and Competencies :
- Graduate/ Post Graduate degree in any discipline
- Proven 2 to 5 years of Tele sales support experience or experience as a client service representative in sales
- Excellent communication (verbal and written) skills in Hindi and English
- Customer orientation and ability to adapt/respond to different types of characters Good listening ability to understand customer issues very clearly and provide resolution
- Ability to function independently as well as in a team, multi task in a high energy environment
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary
- Ability to maintain regular and reliable attendance, including the daily schedule; operational
- Flexibility with the working schedule may be expected to work weekends, holidays and event
- Familiarity with Microsoft Office especially Word and Excel
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
