Bikayi - Executive - Customer Support (1-5 yrs)
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Possesses excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Generate sales leads
- Provide First Call Resolutions over the phone/chat and E-mail
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
