HR - Consultant at Bikayi
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Bikayi - Customer Support Role (1-3 yrs)
Desired Skills:
- Self-motivated with good interpersonal skills
- Ability to work with minimum supervision
- Problem solving and conflict resolution skills
- Demonstrated ability to work in a fast-paced environment
- Familiarity using ticketing tools like (Freshdesk, Salesforce, Zendesk, Zoho)
Job Description :
- Coordinating with L1 Support /Technical Team for issue resolution.
- Ensure each single issue of customers are resolved with the minimum turnaround time (TAT) in a satisfactory manner.
- SLA and priorities are met.
- Troubleshooting and a root cause analysis is performed to understand the origin of an issue.
- Ensure post checks are documented, performed and report is shared.
- Escalates to your Service Manager when required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
