Job Summary :

The Call Center Sales Manager is responsible for leading, managing, and optimizing the sales team within a call center environment. This role involves driving sales performance, developing strategies to achieve sales targets, and ensuring a high level of customer satisfaction. The manager will oversee daily operations, coach team members, and implement effective sales techniques and processes.

Key Responsibilities :

Leadership and Management :

- Lead and motivate the call center sales team to achieve and exceed sales targets.

- Manage the recruitment, training, and development of sales agents.

- Conduct regular performance evaluations and provide constructive feedback.

Sales Strategy and Execution :

- Develop and implement sales strategies to drive business growth.

- Monitor and analyze sales performance metrics to identify areas for improvement.

- Ensure that sales processes and practices are aligned with company goals and industry best practices.

Customer Relationship Management :

- Maintain a high level of customer satisfaction by ensuring that the sales team provides excellent service.

- Handle escalated customer issues and resolve complaints efficiently.

- Develop strategies to improve customer retention and loyalty.

Operational Oversight :

- Oversee the daily operations of the call center, ensuring smooth and efficient workflow.

- Manage schedules, call volume, and staffing levels to optimize productivity.

- Implement and monitor adherence to company policies and procedures.

Reporting and Analysis :

- Prepare and present regular reports on sales performance, customer feedback, and operational metrics.

- Use data analysis to identify trends and inform strategic decisions.

- Provide insights and recommendations to senior management.

Qualifications :

- Bachelor's degree in any domain or a related field.

- Proven experience in a sales management role within a call center environment.

- Strong track record of meeting and exceeding sales targets.

- Experience in managing and developing a high-performing sales team.

Skills :

- Excellent leadership and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Proficient in CRM software and sales analytics tools.

- Excellent communication and negotiation skills.

Attributes :

- Results-oriented with a strong drive to achieve sales targets.

- Customer-focused with a commitment to delivering high-quality service.

- Adaptable and able to manage change effectively.

- Strong organizational skills and attention to detail.

Location : Dehradun, Noida, Jaipur, Ahmedabad

At Bigship Logistics Pvt Ltd, you will have the opportunity to gain hands-on experience in sales within the logistics industry. You will work closely with our experienced sales team to understand the intricacies of selling logistics solutions and providing excellent customer service.

About Company : BigShip is an AI driven shipping aggregator that simplifies logistics with ease technology and best customer support. We empower businesses with hassle free logistics solutions across all spheres- B2C, B2B, D2C and Cross Border. Serving clients with best in class technology and access to world class services of verified carrier partners, we are present in India across 29000+ pin codes and also serving across 150 countries with commercial and non-commercial shipments.

To know more about the company : https://bigship.in/