- Lead the Customer service team for Sea freight.

- Liaise with customers on the standard operating procedures.

- To meet up with clients on special matters.

- Prepare & follow up customer for SQI (Service Quality index) reports.

- Update all team members combine report of DSR,SQI, Weekly Transshipment report

- Promptly handle customers/team escalations.

- To implement corrective actions and preventive measures for immediate service recovery.

- Tracking shipment of each CSE.

- To co-ordinate with Ocean carriers for bookings/uplift upon escalation from team.

- Attend to freight management.

- Review & approve changes of work processes before escalation to Head of Sea Freight.

- Conduct recruitment exercise for executive position when needed.

- Team development including training and productivity improvement

- Joint sales visit to resolved CS issue when necessary

- Daily planning of shipments and engaging with other internal stake holders.

- Daily weekly team reviews and effective feedback on specific improvements and monitor progress.

Requirements :

- Graduate with 8-10 years of experience in freight forwarding with sea freight exposure.

- Possess excellent communication and interpersonal skills.

- Pleasant personality and a good team player.

- Well versed with Incoterms

- Proficient in MS Office & ability to work independently

Job Location : CBD- Belapur, Navi Mumbai

- Male Candidate prefer

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