Customer Support Executive

Years of Experience:

Mandatory 1 - 3 years- experience in customer service, technical sales and customer retention process in an International contact centre.

Desired Skills:

- Self-motivated with excellent interpersonal skills

- Innovative and self-starter

- Ability to work with minimum supervision

- Demonstrated ability to work in a fast paced environment

- Ability to provide response for simple to complex queries and manage complaints and feedback from customers

- Basic knowledge of computers and troubleshooting

Job Description:

- CSE will be responsible to provide voice and chat based technical sales and customer service support

- CSEs should have the ability to handle multiple chats simultaneously as well as manage voice calls

- Responsible for providing support to customers on product and service offerings, billing related queries, answer basic technology related queries and convert queries into sales

JOB DESCRIPTION

- Responsible to provide timely and effective resolutions to our customers on basic technical support queries via chat or phone communication skills

- Scheduling call backs and assist in managing call schedules for the technical support team

- Responsible for responding to customers in an efficient and professional manner

- Meets expectations regarding sale targets and productivity as defined by the process or manager

- Escalates necessary cases to the right level within the defined LOB (Line Of Business)

- Ensures compliance with all company and departmental policies, procedures, and guidelines

- May be required to perform other tasks as requested, assigned, or directed

- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

- Flexibility to work extended hours with minimal notice during high volumes

- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

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