Talent Specialist at BestDoc Technology Pvt.Ltd
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BestDoc - Manager - Customer Success (4-7 yrs)
Job Responsibilities of Customer Success Manager
- Build and develop a team to streamline operations at client installations for customer experience and customer support.
- Coordinate business operations at client installations.
- Develop business strategies and goals.
- Work directly with the client.
- Continuously maintain client interactions and develop rapport.
- Develop and oversee operating budget Sets and meet goals based on the company's plans.
- Follow and enforce company policies and procedures consistently.
- Oversee all aspects of company employees at client locations.
- Make presentations to clients and management.
- Identify and develop new business opportunities.
- Report and analyse business operations at client locations for the management.
- Represent the company in relevant professional organizations and events.
- Additional duties as assigned or deemed necessary for effective business operations.
- Master's degree or higher.
Qualification :
- Master's degree or higher.
- Leadership ability.
- Team building skills.
- Work independently without direct supervision.
- Understanding of how to develop and implement business strategies.
- Travelling required.
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