We are hiring For Mutual Funds Team Lead - Customer Service

Location : Chennai

What You'll Do :

- Managing a large telecalling sales team and MF knowledge preferable.

- Understand people motivation and create positive environment that promotes higher motivation

- Manages performance and behavior of CRO's through effective meetings, coaching, and mentorship.

- Managing 100% compliance, process adherence and Team Targets

- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.

- Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

- Manages schedules, monitors adherence, time-off planning, and attendance

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Who You Need To Be-

- 3 - 4 years of team handling experience

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

- Demonstrates ability to analyze data, using the data to drive decision making

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers

- Demonstrates effective, clear and professional written and oral communication

- Strong prioritization and time management skills, with a high degree of flexibility

- Ability to embrace constant change with flexibility and good grace

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

About BankBazaar.com:

BankBazaar.com is India's first neutral online marketplace that gives you instant customized rate quotes on loans, credit cards or any other personal finance products. Anyone can instantly search for tailor-made offers, compare, customize it as per his or her need or profile and apply for their finance products on Bankbazaar.com. It is designed with smart technology capabilities and over 23 of India's leading financial institutions and insurance firms have chosen to integrate themselves with the platform. For the online consumer today, banking is as easy as shopping for anything online. It is enjoyable, empowering and transparent. Just like shopping.

What's more, BankBazaar.com's services are completely free! BankBazaar services are available through the web-portal, made-for-mobile web service or the BankBazaar app available on the Android play store and iOS app store. It helps consumers compare best offers across various banks and NBFCs. Apart from the above, it gives the consumer the latest news/ trends and insights into managing your finances better. The consumers can track their application and trouble-shoot issues in the process through a host of channels like the BankBazaar app, WhatsApp, Email, Voice-support etc.

BankBazaar recently secured Series C funding led by Amazon with participation from Fidelity Growth Partners and Mousse Partners. Our existing investors, Sequoia Capital and Walden International also participated in the funding round. We're growing rapidly and it's an exciting time to be here!

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