Baico - Associate - Customer Support (0-3 yrs)
Who we are ?
- To carry out the business for providing an online platform that allows consumers to connect with the domestic worker as per the requirement for their household domestic work.
- We take on big issues to create work opportunities for domestic workers and make life easy for consumers. If you have the curiosity, passion, and collaborative spirit, work with us, and let's be a part of the team to help 4+ million domestic workers, together.
What you will do ?
- Generate leads from different sources like social media, ads, referrals, etc.
- Identifying customer needs and overseeing service delivery within the business context.
- Maintaining positive relationships with customers that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- A professional approach in answering calls and provide information about products and services, taking input of issues, and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
You should be:
- Should be enthusiastic about business development and operations from the scratch with a startup.
- Should able to take decisions on massive problems.
- Should have a brilliant ability to make strategies.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
