- Interact with clients through telephonic conversation.

- Offer clients information about products or services, account cancellations or renewals, opening new accounts.

- Enter or take orders from clients.

- Obtain complaint details.

- Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.

- Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.

- Draft contact forms.

- Make changes in address records via computer.

- Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.

- Contact clients to inform them about investigation results.

- Respond to inquiries about service adjustments.

- Resolve complaints related to customer service billing.

- Perform activities like adjusting bills, refunding money, and exchanging merchandise.

- Evaluate disputed merchandise using original requisitions and information from invoices.

- Suggest modifications in packaging, shipping, billing methods, and procedures to prevent issues.

- Solicit sales of new services and merchandise.

- Review terms and policies to ensure that they meet regulations and resolve issues.

- Obtain and evaluate information to determine the legitimacy of complaints.

- Identify the potential causes behind complaints.

- Follow up on the claim adjustments with sellers.

- Approve or disapprove dealers' claims.

- Determine whether the claimed parts are defective.

- Navigates through various systems and websites.

Inbound Customer Service Job Requirements :

- Bachelor's degree in management, communication, or a related field.

- Expert in offering customer support.

- Knowledge about consumer products.

- Tech-savvy and proficient with applications like Microsoft Office.

- Ability to collect, organize, and interpret data.

- Ability to function using unwritten but generally understood rules and instructions.

- Ability to rely on precedent when available or applicable.

- Strong written and verbal communication skills.

- Exceptional problem-solving skills.

- Ability to negotiate with others.

- Patience in handling difficult and angry customer calls.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.